Terms of service

Last updated: November 11, 2026

1. Who we are

This website and online store ("the Store") are operated by Sfen Stores LTD, trading as LumaLean ("we", "us", "our"), a private limited company registered in England and Wales (company number 14146121), 17 King Edwards Road, Ruislip, HA4 7AE, United Kingdom. Email: contact@lumalean.shop. The Store is hosted by Shopify.

2. Acceptance of these terms

By visiting the Store or placing an order, you agree to these Terms of Service and to the policies they refer to, including our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, please do not use the Store. You must be at least 18 years old, or the age of majority where you live, to place an order.

3. Products and product information

We try to describe and display our products as accurately as possible. Colours and images may vary slightly depending on your screen. LumaLean Ultra is a wellness device intended for relaxation and general wellbeing. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease, or to cause weight or fat loss. Individual experiences vary. Always follow the instructions supplied with the product. Consult a qualified healthcare professional before use if you are pregnant, have a medical condition, have an implanted medical device, or take medication that increases sensitivity to light. Do not look directly into the LEDs, do not use on broken or irritated skin, and keep the product away from children.

4. Prices and payment

All prices are shown in the currency displayed at checkout and include any discounts in effect at the time of purchase. Taxes and any shipping costs are shown before you pay. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed. Payment is taken when you place your order. We use secure third-party payment processors and do not store your full card details.

5. Orders

Your order is an offer to buy. A contract is formed when we send you an email confirming that your order has been accepted. We may refuse or cancel an order, for example if a product is out of stock, if there is an obvious pricing error, or if we suspect fraud. If we cancel an order after payment, we will refund you in full.

6. Delivery

Delivery is described in our Shipping Policy. Risk in the products passes to you on delivery.

7. Returns, refunds and warranty

Our 60-day money-back guarantee, 1-year limited warranty, and your statutory rights are described in our Refund Policy.

8. Reviews and content you submit

If you submit a review or other content, it must be honest, based on your own experience, and must not be unlawful, offensive, or misleading. You give us permission to display it on the Store. We do not edit reviews to change their meaning, and we do not pay for or write reviews on behalf of customers.

9. Acceptable use

You must not use the Store for any unlawful purpose, attempt to interfere with its security or operation, or copy its content without permission.

10. Intellectual property

All content on the Store, including text, images, logos, and design, belongs to Sfen Stores LTD or its licensors.

11. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer. Subject to that, we are not liable for losses that were not reasonably foreseeable, for business losses, or for losses caused by events outside our reasonable control. Our total liability for any order is limited to the price you paid for that order.

12. Third-party links

The Store may link to third-party websites. We are not responsible for their content or practices.

13. Changes to these terms

We may update these terms from time to time. The version in force when you place an order applies to that order.

14. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in your local courts.

15. Contact

Sfen Stores LTD (trading as LumaLean)
17 King Edwards Road, Ruislip, HA4 7AE, United Kingdom
Email: contact@lumalean.shop