Refund policy

Last updated: November 11, 2026

60-Day Money-Back Guarantee

We want you to be happy with your LumaLean Ultra. If you are not satisfied for any reason, you can request a full refund within 60 days of the date your order was delivered.

How to request a refund

  1. Email contact@lumalean.shop within 60 days of delivery with your order number and the email address used to place the order.
  2. We will reply within 2 business days with return instructions and the return address. Please do not send items back without contacting us first, as we cannot accept returns sent to an unconfirmed address.
  3. Return the product with its accessories. It does not need to be unused, but it must be complete and not intentionally damaged.
  4. Once we receive and check your return, we will refund the full product price to your original payment method. Refunds are processed within 5 business days of receipt; your bank or card issuer may take an additional 5 to 10 business days to show the credit.

Return shipping costs are paid by the customer unless the item arrived damaged, defective, or incorrect. Original shipping charges (if any) are refundable only where the law requires it.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund, including any shipping costs, and we will cover the cost of any return.

1-Year Warranty

LumaLean Ultra is covered by a 1-year limited warranty from the date of delivery against defects in materials and workmanship under normal use. If a covered defect appears, contact us and we will repair or replace the product, or refund it if repair or replacement is not possible. The warranty does not cover damage caused by misuse, accidents, unauthorised modifications, or normal wear and tear. This warranty is in addition to, and does not affect, your statutory rights.

Order cancellations

You can cancel an order free of charge before it ships by emailing us. Once an order has shipped, the return process above applies.

Customers in the UK and EU

If you are a consumer in the United Kingdom or the European Union, you also have a statutory right to cancel your order within 14 days of receiving it without giving a reason. To exercise this right, tell us clearly by email within that period, then return the goods within 14 days of telling us. We will refund the price and standard delivery costs within 14 days of receiving the goods back (or proof that you returned them). Your statutory rights, including rights for faulty goods under the Consumer Rights Act 2015, are not affected by this policy.

Contact

Sfen Stores LTD (trading as LumaLean)
17 King Edwards Road, Ruislip, HA4 7AE, United Kingdom
Email: contact@lumalean.shop