Shipping policy

Last updated: November 11, 2026

Shipping costs

Standard shipping is free on all orders. Any optional faster shipping methods and their prices are shown at checkout before you pay.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.

Delivery time

The estimated delivery time for your address is shown at checkout and in your shipping confirmation email. Delivery times are estimates and are not guaranteed; delays can occur because of carriers, weather, customs, or peak periods.

Tracking

When your order ships, we will email you a tracking number and a link to follow your delivery.

Where we ship

We ship to the countries available at checkout. If your country is not listed, we are not able to ship there at this time.

Customs, duties and taxes

For international orders, any import duties, taxes, or customs fees are shown at checkout where they can be calculated. Where they cannot, they are the responsibility of the recipient and are charged by the carrier or customs authority on delivery.

Address accuracy

Please make sure your shipping address is complete and correct. If you notice a mistake, email us as soon as possible; we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or damaged parcels

If your tracking shows no movement for 10 business days, your parcel is marked delivered but you have not received it, or it arrives damaged, contact us and we will work with the carrier to resolve it, including sending a replacement or issuing a refund where appropriate.

Contact

Sfen Stores LTD (trading as LumaLean)
17 King Edwards Road, Ruislip, HA4 7AE, United Kingdom
Email: contact@lumalean.shop